Security, Quality & Compliance - Piedmont Global Federal

01

Confidentiality: All employees and linguists are bound by assignment-appropriate confidentiality obligations, including contractual nondisclosure requirements and role-based access controls.
Data Minimization: Piedmont Global Federal collects, processes, and retains only the minimum data necessary to deliver contracted services and satisfy legal and contractual obligations. No extraneous data is retained.
Data Handling Model: No PHI or PII is retained beyond defined contractual or operational retention periods. Data is stored using encrypted systems, both at rest and in transit. Where required, all work is performed within client-owned or client-designated systems. Handling of sensitive government information (e.g., CUI) follows client-mandated controls and applicable federal guidance.
Secure Transmission: All files, recordings, and communications are transmitted through secure, access-controlled channels appropriate to the service modality, with encryption applied where applicable.
Subcontractor Controls: All subcontractors are subject to mandatory flow-down clauses, least-privilege access restrictions, and ongoing quality and performance monitoring to ensure compliance with confidentiality and security requirements.

02

Linguist Qualification & Oversight: All linguists are validated for role-specific language proficiency, subject-matter alignment, and assignment-appropriate competencies. Clearances are verified where contractually required. Performance is continuously monitored through quality reviews and corrective action processes.
Identity & Credential Verification: Personnel identities and professional credentials are verified prior to assignment. Access is granted on a least-privilege, role-based basis.
Background Screening: Background checks are conducted when required by contract or client directive, with scope and depth aligned to the sensitivity of the assignment and applicable regulations.
Conflict of Interest Controls: Personnel are required to disclose actual or potential conflicts of interest relevant to an engagement and comply with mitigation or recusal requirements where applicable.

03

Quality Assurance Controls: Piedmont Global Federal applies structured quality checkpoints, including terminology and accuracy reviews, statistically valid sampling plans, and mandatory second-level review for high-risk or mission-critical content.
Performance Measurement: Operational performance is tracked against defined service metrics, including on-time delivery, rework rates, client issue and complaint rates, interpreter attendance/no-show incidents, and response-time adherence.
Corrective and Preventive Actions: Recurring or material issues trigger root-cause analysis, documented corrective actions, and preventive controls to reduce recurrence and maintain service reliability.
Continuous Improvement: Quality and performance data are analyzed for trends, with findings used to refine workflows, update controls, and inform client feedback reviews and service enhancements.

04

Language Access Support: Services are designed to support programs serving Limited English Proficient (LEP) individuals, enabling meaningful access to information and services consistent with program objectives.
Title VI Alignment: Delivery practices are structured to align with Title VI language access expectations where applicable, supporting equitable access and helping mitigate civil rights and compliance risk.
Documentation & Program Support: Where within scope, Piedmont Global Federal supports language access planning, guidance on translation of vital documents, and reporting or documentation assistance aligned to client and regulatory requirements.

05

Accessible Communications: Piedmont Global Federal supports accessible formats and plain-language communications where required by agency scope, ensuring information is usable by diverse audiences.
Section 508 Alignment: When applicable, services are delivered in alignment with Section 508 requirements, including support for accessible document formats, captioning or transcript-ready outputs, and other accessibility controls relevant to the service modality.

06

Operational Oversight: We provide service-level reporting to support client oversight, including delivery performance, language volume trends, and issue tracking, as defined by contract scope.
Audit Readiness: Program documentation, quality artifacts, and operational records are maintained and made available in accordance with contractual and regulatory audit requirements.

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